Support
Contact Support
Email us at support@growwithxylem.com
We typically respond within 1–2 business days.
Common Topics
Before contacting support, you may find answers to common questions below:
Billing & Subscriptions
- Subscriptions are managed through the Apple App Store
- To cancel your subscription, go to your Apple App Store account settings
- For refunds, please contact Apple Support or use the App Store's refund process
- We do not process refunds directly
Login & Account Issues
- If you've forgotten your password, use the password reset feature in the app
- For account access issues, please contact us with your email address
- We can help you recover or delete your account if needed
Feature Requests
- We welcome your feedback and suggestions
- Please email us with details about the feature you'd like to see
- While we can't implement every request, we review all feedback
Bug Reports
- If you encounter a bug, please email us with:
- Description of the issue
- Steps to reproduce the problem
- Your device and app version information
- Screenshots if applicable
Response Time
We aim to respond to all support inquiries within 1–2 business days. For urgent issues, please include "URGENT" in your subject line.
Additional Resources
For more information, please review our: