Privacy Policy

Last Updated: February 3, 2026

Overview

North ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
• Usage Data: We automatically collect information about how you interact with our app, including features used, time spent, and device information.
• Device Information: We may collect device identifiers, operating system information, and device settings.
• Content: We collect content you create, upload, or share within the app.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Personalize your experience

Sharing & Third Parties

We may share your information with third-party service providers who perform services on our behalf:

• Authentication Services: We use service providers to manage user authentication and account security.
• Analytics: We may use analytics services to understand how our app is used and to improve our services.
• Billing: Subscriptions and payments are processed through the Apple App Store. We use billing service providers to manage subscription status and renewals.
• AI Features: We may use third-party AI service providers to power certain features within our app.
• Cloud Infrastructure: We use cloud service providers to store and process your data securely.

We do not sell your personal information. We may disclose your information if required by law or to protect our rights and the safety of our users.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Your Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your account information through the app settings.
• Deletion: You can delete your account and associated data at any time through the app settings or by contacting us.
• Opt-Out: You can opt out of certain data collection by adjusting your device settings or app preferences.

To exercise these rights, please contact us at support@growwithxylem.com.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@growwithxylem.com.

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@growwithxylem.com